Housing Operations Coordinator

7 days ago


London, Greater London, United Kingdom Good Place Lettings CIC Full time

Good Place Lettings is seeking a Housing Operations Coordinator to support the day-to-day tasks within our property portfolio. This role will be an integral part of our team, ensuring that all daily operations are managed effectively.

We are a brand-new social business with big plans and are committed to delivering the best possible renting experience for landlords and tenants. The successful candidate will have great organisational and time management skills, with the ability to learn and adapt new IT software.

The key responsibilities of this role include:

  • Supporting the Property Advisor with listing new properties on Zoopla and social media
  • Managing the application process for tenants from enquiry to move in
  • Arranging & checking compliance certificates for new and existing tenancies
  • Preparing all documentation, keys and tenant information packs ready for move-ins
  • Coordinating Viewings, Inspections & Move In/Out visits
  • Listening to landlords and applicants to understand their needs
  • Responding to all telephone and email enquiries for viewing requests

Office management responsibilities include welcoming clients warmly, maintaining stock levels, producing landlord and tenant information packs, and ensuring smooth office running.

This role also involves managing the key system, logging all use of keys, and following up with contractors when keys aren't returned promptly. Data systems, website, and social media updates are also part of this role.

Key skills and qualifications required include great organisational and time management skills, the ability to learn and adapt new IT software, excellent written and verbal communication skills, using own initiative to resolve problems, customer service orientation, and previous work experience within a lettings agency or familiarity with the lettings process.

We estimate the salary for this role to be around £30,000 + pension & 22 days holiday per year + bank holidays and birthday day off. This post is funded by National Lottery Community Fund.



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