Front-of-House Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time

Imperial London Hotels, a family-owned and independent hospitality group, is seeking a highly skilled Front-of-House Operations Coordinator to join their team at the Royal National Hotel in Bloomsbury, London.

The ideal candidate will have a strong background in customer-facing roles and excellent communication skills, with the ability to provide exceptional service to guests.

As a key member of the front-of-house operation team, the Front-of-House Operations Coordinator will be responsible for creating a warm and welcoming environment for guests, providing support with luggage and personal belongings, and assisting with check-in and check-out procedures.

With a strong focus on safety and security, the successful candidate will be knowledgeable about hotel facilities and emergency procedures, conducting regular safety checks and audits to ensure a secure environment for guests and staff.

The Front-of-House Operations Coordinator will also have a natural problem-solving ability, with a keen eye for detail and excellent organizational skills. They will be able to multi-task with ease, prioritizing tasks to ensure seamless service delivery.

This is an excellent opportunity for an ambitious and enthusiastic individual to join a dynamic team and contribute to the success of Imperial London Hotels.

Key responsibilities include:

  • Providing exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Assisting with check-in and check-out procedures, ensuring a smooth and efficient process for guests.
  • Supporting the reservations team with guest queries and requests.
  • Conducting regular safety checks and audits to ensure a secure environment for guests and staff.
  • Maintaining public areas, ensuring they are well-maintained and presentable.

The successful candidate will have:

  • A minimum of 1 year of customer service experience in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
  • A natural problem-solving ability, with a keen eye for detail and excellent organizational skills.
  • Knowledge of hotel facilities and emergency procedures.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks to ensure seamless service delivery.

Imperial London Hotels offers a competitive salary of £27,799, plus benefits, including:

  • 28 days' holiday pro-rata, increasing with length of service up to 33 days.
  • Free meals on duty.
  • Uniform and dry-cleaning.
  • Workplace pension scheme.
  • 300 Refer a Friend Scheme.
  • Employee recognition and awards.
  • Social events.
  • Interest-free Season Ticket Loan and Travelcard Loan.
  • 50% discount to friends and family on hotel rooms and 20% discount in restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
  • Shopping discounts across several high-street brands and online retailers (via Each Person).
  • Nursery Scheme via Each Person (subject to eligibility).
  • Early Pay - Instantly access a portion of the pay you've already earned.
  • Mental health first aiders support and well-being.
  • Employee Assistance Programme - Supported by Hospitality Action.

As a Front-of-House Operations Coordinator at Imperial London Hotels, you will have access to:

  • Training and development through the Imperial London Hotels Academy.
  • Access to fully funded apprenticeships (subject to eligibility).
  • £1,000 for your chosen course for development once you complete the Buddy programme (subject to eligibility).
  • Access to the Supported Study Scheme (subject to eligibility).
  • Annual Free English Course accredited by UCL Centre for Languages & International Education.
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service.

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we would love to hear from you. Please apply today to join our dynamic team at Imperial London Hotels.

Salary: £27,799

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