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Vendor and Program Manager

1 month ago

London, Greater London, United Kingdom Expedia Group Full time
As a Vendor & Program Manager in the Business Operations team, you will have full ownership to drive impactful projects and implement critical initiatives for Expedia Group's (EG) Strategic Partnerships and Affiliates (SPA) organisation.

We seek a candidate with experience building valued relationships and driving performance with external vendors. You have first-rate project management skills, have become comfortable with overseeing and improving processes, produce insightful reporting, and have led all aspects of vendor prioritisation.

Key Responsibilities:
  • Provide oversight and enforcement of contractual obligations to ensure vendors deliver the goals (OKRs) and can scale to support our changing requirements.
  • Establishes and monitors performance metrics by considering factors like quality of service, timeliness of delivery, and cost-effectiveness. Ensure vendors remain accountable for maintaining high standards.
  • Coordinate vendor governance programs, including day-to-day performance and quality management, operational reviews, and MBRs/QBRs.
  • Participate in defining and implementing processes and systems for vendors to ensure an extraordinary partner experience.
  • Work closely with project sponsor and cross-functional teams to develop the scope, deliverables, required resources, budget, and timing for new initiatives.
  • Work with team members to collect detailed business requirements that meet our technology and service needs and help tackle wider business challenges.
  • Develop project plans, define timeframe, and prioritize tasks to achieve project milestones and deliver intended objectives.
  • Analyze, evaluate, and overcome program risks and produce program reports for managers and stakeholders.
  • Create and maintain applicable KPIs to drive action based on results.
  • Build relationships with stakeholders to enhance the team's visibility and influence and communicate clear prioritisation of initiatives.
Requirements:
  • Bachelor's or Master's degree or equivalent work experience.
  • At least 4 years of vendor management/BPO Operations experience.
  • Understanding of vendor management processes, policies, and tools, with a preference for a similar role within a leading technology company.
  • Proven track record in project management, demonstrating the ability to lead and deliver complex projects successfully.
  • Strong analytical thinking and problem-solving skills.
  • Excellent written and verbal communication.
  • Strong attention to detail with excellent organisational skills.
  • High-energy with a growth mentality. You will be a self-starter looking to have a positive impact on the business.
  • Team player - thrives in a climate of inclusion and implements expansive strategies to bring a diverse set of perspectives to the team and solutions.