ERP System Administrator and IT Support
6 days ago
System Administrator and Technical Support Specialist
We are currently seeking an experienced System Administrator and Technical Support Specialist to be part of our dedicated IT team based in Belfast. In this critical role, you will deliver top-notch technical assistance to our staff, ensuring they have access to reliable technology resources.
Main Responsibilities:
- Provide direct technical support to employees, troubleshooting hardware and software issues promptly.
- Collaborate with the outsourced IT team to resolve complex technical problems, leveraging your expertise to develop innovative solutions.
- Deploy, configure, and maintain computer equipment and software applications.
- Foster strong relationships with internal stakeholders to guarantee seamless IT operations.
- Oversee the development, maintenance, and enhancement of our enterprise resource planning (ERP) system (Intact iQ), enabling efficient workflows and streamlined processes.
- Manage and administer our VoIP system (8x8).
- Contribute significantly to the success of our ongoing e-commerce endeavour.
Key Skills and Qualifications:
- Degree in Computer Science or equivalent certification.
- In-depth knowledge of computer hardware and software concepts.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proven ability to multitask, manage time effectively, and work independently.
- Commitment to delivering exceptional customer service.
Preferred Qualifications:
- Previous experience working in the electrical sector.
- Background in a technical support position.
- Proficiency in CRM/ERP systems.
- Experience with Intact products.
Full-time Employment
Salary Range: £32,000 - £40,000 per year
Annual Performance Bonus
Exclusive Employee Discounts
On-site Fitness Centre
Monday to Friday Schedule
Hybrid Remote Work Arrangement in Belfast BT17 9HY
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