IT Systems Support Professional

5 days ago


Belfast, United Kingdom Century Electrical Wholesale Ltd. Full time

About the Role

We are seeking a highly skilled IT Support Specialist to join our team in Belfast, UK. As an IT Systems Support Professional, you will provide exceptional technical support to our internal staff, ensuring their technology needs are met efficiently.

Responsibilities:

  • Provide first-line technical support to staff across our eight branches, resolving issues related to hardware and software.
  • Troubleshoot and diagnose technical problems, implementing solutions independently or by escalating to our outsourced IT provider when necessary.
  • Install, configure, and maintain computer hardware and software.
  • Work collaboratively with the outsourced IT team members and departments to ensure seamless technology operations.
  • Manage, maintain & develop our ERP system (Intact iQ) to allow our staff to work as effectively and efficiently as possible.
  • Manage and maintain our VoIP system (8x8).
  • Play an important role in our ongoing e-commerce project.

Qualifications:

  • University degree in IT or equivalent certification.
  • An understanding of computer hardware and software principles.
  • Excellent communication and interpersonal skills.
  • Adept problem-solving and analytical skills.
  • Ability to prioritise tasks, manage time effectively and work independently.
  • Strong work ethic and a commitment to providing exceptional customer service.

Desirable:

  • Experience working in the electrical industry.
  • Experience in a technical support role.
  • Experience with CRM/ERP systems.
  • Experience with any Intact product.

Job Type: Full-time

Pay: From £32,000 per year

Additional pay: Yearly bonus

Benefits: Employee discount, On-site gym

Schedule: Monday to Friday

Work Location: Hybrid remote in Belfast BT17 9HY



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