Service Excellence Manager
19 hours ago
**The Challenge**
As a Service Excellence Manager at the Infected Blood Compensation Authority, you will be responsible for shaping our operations to deliver a world-class experience for our claimants.
About the Role
- This is a critical position that requires a unique blend of leadership, strategic thinking, and operational expertise.
- You will lead teams that work tirelessly to provide high-quality service to claimants, often in emotionally charged situations.
Your Key Responsibilities
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Driving cultural change and ensuring that every team member understands their role in delivering excellent service.
- Collaborating with stakeholders to ensure that our services meet the needs of claimants.
About You
- You have a track record of delivering high-quality results in fast-paced, dynamic environments.
- You are passionate about customer service and have a deep understanding of what drives customer satisfaction.
- You are an inspiring leader who can motivate and develop high-performing teams.
What We Offer
- A competitive salary of £55,403 - £61,939 per annum.
- Ongoing training and development opportunities.
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