Service Excellence Manager

19 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Infected Blood Compensation Authority Full time

**The Challenge**

As a Service Excellence Manager at the Infected Blood Compensation Authority, you will be responsible for shaping our operations to deliver a world-class experience for our claimants.

About the Role

  • This is a critical position that requires a unique blend of leadership, strategic thinking, and operational expertise.
  • You will lead teams that work tirelessly to provide high-quality service to claimants, often in emotionally charged situations.

Your Key Responsibilities

  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Driving cultural change and ensuring that every team member understands their role in delivering excellent service.
  • Collaborating with stakeholders to ensure that our services meet the needs of claimants.

About You

  • You have a track record of delivering high-quality results in fast-paced, dynamic environments.
  • You are passionate about customer service and have a deep understanding of what drives customer satisfaction.
  • You are an inspiring leader who can motivate and develop high-performing teams.

What We Offer

  • A competitive salary of £55,403 - £61,939 per annum.
  • Ongoing training and development opportunities.


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