Cloud Transformation and Service Excellence Director

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Version 1 Group Full time

At Version 1 Group, we believe in empowering our employees to reach their full potential. This role offers a unique opportunity to develop your career in service delivery management, working with a global team of experts.

Job Description

The estimated annual salary for this role is £65,000 - £85,000. As a Service Delivery Manager, you will be responsible for leading cross-functional teams to deliver exceptional service to our clients.

  • Resource Management: Manage team performance, workload distribution, and knowledge management to ensure operational efficiency.
  • Forecasting: Develop and maintain accurate forecasts of team costs and project revenues.
  • Customer Escalations: Manage customer issues, problems, and requirements to ensure timely resolution.
Benefits

We offer a competitive benefits package, including a Profit Share scheme, incentivized certifications, and accreditations, as well as Pathways Career Development Quarterly.



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