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Junior Front Office Support Specialist

2 months ago

London, Greater London, United Kingdom Caspian One Full time

Job Opportunity at Caspian One

A leading financial services firm, Caspian One, is seeking a skilled Junior Front Office Support Specialist to join its London office. The successful candidate will be responsible for providing technical support for trading systems, focusing on FIX and OMS platforms.

Key Responsibilities:

  • Trading System Support: Ensure seamless trading operations across all systems, identifying and resolving issues promptly.
  • Client Configuration: Set up new clients on trading platforms, ensuring a smooth onboarding experience.
  • System Monitoring: Perform daily system checks and monitor alerts to proactively resolve issues.
  • Incident Management: Oversee the entire incident management process, including communication, problem resolution, and post-incident analysis.
  • Client Onboarding: Assist with the onboarding of new clients and support the introduction of new trading flows.

Requirements:

  • Experience: Minimum of 2+ years experience in a Front Office technology support role within a financial institution.
  • Knowledge of Equities markets and trading systems.
  • Communication Skills: Ability to communicate clearly and confidently at all levels, both verbally and in writing.

Desirable Criteria:

  • SQL Knowledge: Familiarity with running SQL queries for generating ad-hoc reports.
  • Help Desk Systems: Experience with ticketing systems like ServiceNow.
  • Development Skills: Basic knowledge of programming languages for troubleshooting or automating processes.