Front Office Hospitality Specialist
1 week ago
Unlock a World of Hospitality Opportunities
Leverage your passion for delivering exceptional guest experiences as a Front Office Hospitality Specialist with Marriott International.
About the Role
As a Front Office Hospitality Specialist, you will be the face of our hotel, responsible for providing warm and personalized service to our guests. Your attention to detail and proactive approach will ensure that every guest feels valued and cared for throughout their stay.
Key Responsibilities
- Provide exceptional service to guests, responding to their requests and resolving any issues promptly and professionally.
- Work collaboratively with the Front Office team to ensure seamless service delivery and a smooth guest experience.
- Process guest requests, questions, or concerns via telephone, email, and mobile chat, demonstrating a thorough understanding of our hotel's services and facilities.
- Participate in ongoing training and development programs to enhance your skills and knowledge of the hospitality industry.
What We Offer
As a Front Office Hospitality Specialist with Marriott International, you will enjoy a range of benefits, including:
Complimentary laundry and meals on duty.Discounted room nights and food and beverage.Access to major high street discounts for you and your friends and family.Opportunities for career growth and development within our global hospitality brand.Requirements
To succeed in this role, you will need:
Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.A proactive and customer-focused approach, with a passion for delivering exceptional service.Basic computer skills and proficiency in using hospitality software systems.-
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