Harrods Customer Experience Analyst

7 days ago


Brent, Greater London, United Kingdom Harrods Full time

Are you looking for a challenging role that combines technical expertise with exceptional stakeholder management? We are seeking an experienced SAP CX Solutions Analyst to join our IT team at Harrods.

As a key member of our team, you will provide first and second line support for all production and non-production application environments across the SAP CX estate. This includes monitoring operational performance and system integrity, responding to alerts and incidents, and escalating complex issues to the third line support team.

The ideal candidate will have previous experience with SAP CX platforms, particularly one or more of the following: SAP Sales & Service Cloud (Cloud for Customer or C4C), SAP Customer Data Cloud (CDC), SAP Customer Data Platform (CDP), and SAP Marketing Cloud. They will also have excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.

Join us at Harrods and enjoy a range of benefits, including a company pension, flexible working, 25 days holiday, and your birthday off. You will also receive up to 33% in-store discount, a season ticket loan, and opportunities to grow and thrive in a dynamic environment.



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