Customer Experience Supervisor

5 days ago


Brent, Greater London, United Kingdom Ergon Foods LTD Full time
Job Title: Shift Supervisor

Location: Ergon Deli + Cafe Store, London Mayfair Area

Job Type: Full-time

About the Role: We are seeking a skilled Shift Supervisor to join our team at the Ergon Deli + Cafe store in London's Mayfair area. The successful candidate will be responsible for overseeing operations, managing the team, and ensuring customer satisfaction. Key responsibilities include maintaining food quality, addressing issues, guiding new members, and providing friendly attentive food service to customers. Additional requirements include a passion for food, wine, and delivering exceptional guest service, as well as strong leadership skills and the ability to multitask.

The ideal candidate will have a positive attitude, be committed to creating an inclusive atmosphere, and have patience and cool-headedness when dealing with customer complaints or issues. They should also be able to multitask and communicate effectively with the team.

In return for your hard work, you can expect a competitive salary of £30,000 - £40,000 per annum, along with benefits such as free meals on shifts and a 20% discount at our stores. Opportunities for growth and career advancement are also available.

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