Guest Experience Manager

2 days ago


Brent, Greater London, United Kingdom Montcalm Mayfair Full time

Job Description

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As a Guest Relations Executive, you will be responsible for ensuring that every guest has an exceptional experience at our hotel. This includes devising and implementing unique guest experiences, ensuring that the highest levels of customer care and service are always delivered, and anticipating guest needs and exceeding their expectations.

Key Responsibilities

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The successful candidate will have the following key responsibilities:

  • Devising and implementing unique guest experiences to enhance their stay with us
  • Ensuring that the highest levels of customer care and service are always delivered
  • Displaying excellent social skills in handling all types of people and situations
  • Anticipating guest needs and exceeding their expectations

Required Skills and Qualifications

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To be considered for this role, you will need to have:

  • A minimum of 1 year's experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to handle multiple projects simultaneously
  • Opera knowledge (Microsoft Office)

Salary and Benefits

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As a valued member of our team, you can expect to enjoy a range of benefits, including:

  • A competitive salary of £28,000 - £32,000 per annum
  • A comprehensive training program
  • Access to exclusive discounts through our Benefits Platform
  • Nutritious meals provided during shifts
  • Complimentary dry-cleaning service for uniforms
  • Inclusive pension scheme

About Us

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At Montcalm Collection, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. We are a leading luxury hotel brand with properties located throughout London, and we are passionate about providing our guests with the highest levels of comfort and convenience.



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