Luxury Hotel Ambassador

1 day ago


Brent, Greater London, United Kingdom Montcalm Mayfair Full time

Company Overview

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At Montcalm Collection, we are dedicated to providing exceptional service and creating unforgettable experiences for our guests. Our flagship hotel, located in the heart of London's Mayfair district, is a five-star property that offers luxurious accommodations and world-class amenities.

We are seeking an experienced Guest Relations Executive to join our team. This role will be responsible for ensuring that every guest has an exceptional experience at our hotel, from their initial arrival to their departure. The successful candidate will have excellent communication skills, a passion for delivering outstanding customer service, and the ability to work effectively in a fast-paced environment.

About the Role

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This is a key position within our hotel, and the successful candidate will play a vital role in shaping the guest experience. Key responsibilities will include:

  • Devising and implementing unique guest experiences to enhance their stay with us
  • Ensuring that the highest levels of customer care and service are always delivered
  • Displaying excellent social skills in handling all types of people and situations
  • Anticipating guest needs and exceeding their expectations

Requirements

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To be considered for this role, you will need to have:

  • A minimum of 1 year's experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to handle multiple projects simultaneously
  • Opera knowledge (Microsoft Office)

Benefits

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As a valued member of our team, you can expect to enjoy a range of benefits, including:

  • A competitive salary of £28,000 - £32,000 per annum
  • A comprehensive training program
  • Access to exclusive discounts through our Benefits Platform
  • Nutritious meals provided during shifts
  • Complimentary dry-cleaning service for uniforms
  • Inclusive pension scheme

Contact Information



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