CX Service Delivery Specialist

2 days ago


Brent, Greater London, United Kingdom Harrods Full time

We are looking for an experienced SAP CX Solutions Analyst to join our IT team at Harrods. As a key member of our team, you will be responsible for delivering high-quality customer experience through the first and second line support of all production and non-production application environments across the SAP CX estate.

The ideal candidate will have previous experience with SAP CX platforms, particularly one or more of the following: SAP Sales & Service Cloud (Cloud for Customer or C4C), SAP Customer Data Cloud (CDC), SAP Customer Data Platform (CDP), and SAP Marketing Cloud. They will also have excellent analytical and problem-solving skills, with the ability to identify opportunities for improvement and recommend solutions.

In return, you can expect an excellent benefits package, including a company pension, flexible working, 25 days holiday, and your birthday off. You will also receive up to 33% in-store discount, a season ticket loan, and opportunities to grow and thrive in a dynamic environment.



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