SAP CX Solutions Expert

2 days ago


Brent, Greater London, United Kingdom Harrods Full time

At Harrods, we are seeking an experienced SAP CX Solutions Analyst to join our IT team in a dynamic role that requires strong technical skills and excellent stakeholder management. As a key member of our team, you will be responsible for providing top-notch customer experience through the first and second line support of all production and non-production application environments across the SAP CX estate.

The ideal candidate will have previous experience with SAP CX platforms, particularly one or more of the following: SAP Sales & Service Cloud (Cloud for Customer or C4C), SAP Customer Data Cloud (CDC), SAP Customer Data Platform (CDP), and SAP Marketing Cloud. They will also have excellent analytical and problem-solving skills, with the ability to prioritize work activities and identify risks to quality or timelines.

In return, you can expect an excellent benefits package, including a company pension, flexible working, 25 days holiday, and your birthday off. You will also receive up to 33% in-store discount, a season ticket loan, and opportunities to grow and thrive in a dynamic environment.

We believe in celebrating individual strengths and invite applications from diverse backgrounds, cultures, tastes, and experiences. If you can demonstrate strong experience and skills to thrive in this role, we encourage you to apply.



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