Service Administrator

3 weeks ago


Nottingham, Nottingham, United Kingdom RecruitMe Full time

We are excited to be working with a leading expert in fire safety, fire suppression and security systems. They are seeking highly skilled Service Administrators to join their team in Nottingham.

Due to continued growth and a full order book, they are recruiting Service Administrators to assist with the planning, scheduling and administration associated with all maintained service contracts. The role involves responding to and dispatching emergency callouts for clients, processing tasks related to delivering scheduled maintenance activities, communicating via customer portals, email and telephone.

The successful candidate will have excellent IT skills, including Microsoft packages and email, knowledge of administrative procedures, adaptability, accuracy at record keeping, excellent time management skills and the ability to work well under pressure and prioritise workload.

With a salary of £24,000 per annum, this is an excellent opportunity for those looking to develop their career in administration. You will be part of a team that values commitment and teamwork, creating a positive and inclusive environment.

Responsibilities:

  • Responding to inbound phone calls and handling customer enquiries
  • Call logging and raising new orders
  • Liaising with Engineers regarding workloads and assisting as required
  • Arranging Engineer bookings
  • Monitoring customer portals and email inboxes daily to provide same-day response


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