Healthcare Navigator

1 month ago


Leicester, Leicester, United Kingdom Pertemps Medical Professionals Full time

Pertemps Medical Professionals, a leading NHS Framework supply agency, is seeking a skilled Health Advisor to join their team in the East Midlands and surrounding areas. As an approved supplier to major Hospital Groups, they offer a wide range of roles for immediate start.

The successful candidate will be part of a multi-professional team providing accessible health services to the population. Key responsibilities include:

  • Answering calls from the public using NHS Pathways and 111 policies.
  • Recording and checking details on call logging systems.
  • Signposting patients to appropriate care using the Directory of Services.
  • Dealing with instructions and queries from surgery staff and outside agencies.
  • Maintaining a tidy office and assisting with administrative duties.
  • Providing training and mentoring to new staff members.
  • Attending training and meetings as required.
  • Maintaining confidentiality and adhering to data protection requirements.

The ideal candidate will have previous customer service experience, excellent communication skills, and the ability to work varied shift patterns.



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