Patient Navigator

4 months ago


Leicester, United Kingdom DHU Healthcare Full time

Record details of patients on the clinical system ensuring accuracy. Process referrals from 111 contacting patients and their carer's to arrange Primary Care Centre appointments and home visits ensuring compliance with the relevant National Quality Requirements. Use the clinical system to dispatch calls to home visiting crews and allocate appointments at Primary Care Centers. Ensure that home visiting calls as dispatched to visiting crews making most efficient use of resources to achieve timely patient care in line with the relevant National Quality Requirements.

Process Special Patient Notes ensuring that they are accurately recorded onto the clinical system. Provide reception cover at Primary Care Centers, to include processing patients as they arrive. Entering patient details and prioritisation of walk-in patients, monitoring patients conditions and escalating concerns to the Doctor on Duty. Maintain the security of prescriptions and keys at remote locations were co-located with other services.

Assist with the provision of training of new entrant Patient Navigators and exiting staff as required. Actively establish and maintain good relationships with all agencies and organisation's in contact with. Be responsible for referring any cause of concern or complaint to the service directly to the shift Supervisor. Provide general administrative support to the LLR Out of Hours Service team as requested.

Ensure that at all times your own work practices, conduct, behaviour's, and attitudes provide an example of professionalism to all staff and actively promote the core values of the organisation at all times.


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