Non Clinical Trainer

3 weeks ago

Leicester, United Kingdom DHU Healthcare Full time

The post holder will work in partnership with Operations Colleagues in order to manage the development and ongoing learning of Patient Navigators; Dispatchers; Supervisors; Receptionists.

**Location: Anstey Frith House, Leicester Road, Glenfield, Leicester.**

**Salary: £27,055.00 per annum**

The Non Clinical Trainer is responsible for the development and delivery of comprehensive training packages to maintain a motivated and skilled workforce in order to fulfil the organisational need.

The nature of the training and development role is an evolving role. This role depends on contracts and the service needs within DHU Urgent Care LLR.

**Main duties of the job**

To develop non-clinical training programmes in order to train and validate competency within designated non-clinical roles e.g Patient Navigator ; Dispatcher ; Supervisor
- Act as an expert resource and role model for colleagues.
- Exhibit advanced knowledge and competency across the scope of the trained roles.
- In conjunction with the Operations Managers, Deputy Operations Managers, Supervisors and Clinical Leads, identify training and development needs within the designated DHU Healthcare workforce
- To be responsible the local induction of new recruits into the commercial contact centre in accordance with Trust procedure and to ensure all recording and reporting procedures are undertaken.
- To undertake the training of staff in the IT systems used within the Division.
- To provide group and/or one-to-one training for all designated roles in relation to training or IT systems operation according to identified need.
- Utilise audit outcomes to direct training.
- Ensure that training is planned as a result of audit outcomes.

**About us**

DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

**Job description**
- Act as an expert resource and role model for colleagues.
- Exhibit advanced knowledge and competency across the scope of the trained roles.
- In conjunction with the Operations Managers, Deputy Operations Managers, Supervisors and Clinical Leads, identify training and development needs within the designated DHU Healthcare workforce
- To be responsible the local induction of new recruits into the commercial contact centre in accordance with Trust procedure and to ensure all recording and reporting procedures are undertaken.
- To undertake the training of staff in the IT systems used within the Division.
- To provide group and/or one-to-one training for all designated roles in relation to training or IT systems operation according to identified need.
- Utilise audit outcomes to direct training.
- Ensure that training is planned as a result of audit outcomes.
- To carry out the required percentage of call audits ensuring consistency and quality is being delivered.
- To undertake observations and reviews to ensure compliancy standards are maintained, reporting remedial action to be taken when necessary.
- Proactively use learning outcomes from incidents/complaints and assess/develop training plans as required.
- Where required/appropriate, work alongside members of the clinical training team to plan and deliver sessions.
- Although not a budget holder, consider the costs of planned programmes and keep within budgets as well as assessing the return on investment of any training within a development programme.
- Devise and produce training materials for in-house courses, assessments and re-validation of skills employing flexibility and variation of techniques to suit different learning styles.
- Work closely with the IT Department to develop databases for assessments training materials and e-learning assessment.
- Monitor and review the progress of trainees through questionnaires and discussions with managers.
- Develop methods to evaluate all training and development programmes delivered.
- Amend and revise programmes as necessary, in order to adapt to the changes that occur in the work environment.
- Assist line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
- Research a variety of information (e.g. courses, materials, training consultants, etc.) for the purpose of developing new programs that meet staff training needs.
- Have an understanding of e-learning techniques.
- Maintain a variety of manual and electronic files and/or records for the purpose of providing up-to-date reference and complying with regulatory requirements and established guidelines.
- Prepare a wide variety of written materials (e.g. reports, memos and letters) for the purpose of documenting activities, providing written reference, and/or conveying information.
- Develop an environment which is conducive to learning.
- Keep up to date personally with training and development by reading up to date journals and attending national conferences, going to meetings and attending relevant training cour

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