Contact Centre Agent

6 months ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

**Contact Centre Agent - Twilight Hours**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

**Training will be for 6 weeks. Monday to Friday 9:00am to 5:00pm.**

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Contact Centre Agent with Bellrock, you’ll do it by
- Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
- Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance will be measured
- Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorisation as appropriate for works exceeding set guidelines
- Monitoring overdue orders through to completion
- Ensuring set performance targets and KPI’s are met
- Managing and resolve customer complaints
- Any other reasonable duties which may be requested

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a [ROLE TITLE], you’ll need
- IT literate
- Technology skills
- Decision making skills
- Problem solving skills
- Ability to effectively deal with people
- Excellent proficiency and navigation skills around a PC
- Keyboard skills

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:

- 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- LifeWorks employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work and Techscheme
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Bright eyed
- Liftshare

**Helping you to shine**

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

**Ready to start shining?**

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

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