Sales Administrative Support Specialist
3 days ago
We are seeking a skilled Sales Administrative Support Specialist to join our dynamic team at Radius Payment Solutions. In this varied role, you will provide comprehensive sales and administrative support to the Sales department within our telematics division.
Main Responsibilities:
- Responding to Sales Enquiries: Respond to sales enquiries by phone and email to ensure timely and effective communication with customers.
- Maintaining Customer Records: Maintain accurate and up-to-date customer records, ensuring that all necessary information is readily available.
- Processing Repeat Orders: Process repeat orders in a timely and efficient manner, ensuring that all necessary procedures are followed.
- Liaising with the Dispatch Team: Liaise with the dispatch team to ensure that goods are processed in a timely manner and that all necessary communication is carried out.
- Reviewing Processes: Continually review and improve processes to increase efficiency and accuracy.
- Maintaining Knowledge: Maintain knowledge of prices, market, and delivery conditions to provide expert support to the Sales team.
- Building Customer Relationships: Build and maintain strong relationships with customers to provide excellent service and support.
Requirements:
- Team Player: Ability to work as part of a team and contribute to the operational performance of the department.
- Negotiation Skills: Strong negotiation skills to effectively communicate with customers.
- Communication Skills: Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Analytical Skills: Strong analytical and problem-solving skills to identify and resolve issues efficiently.
- Technical Skills: Proficiency in Microsoft Office and CRM systems to effectively manage customer data and process transactions.
- Product Knowledge: Good understanding of the company's products and services to provide expert support to customers.
What We Offer:
- Excellent Training: Opportunity to receive excellent training and coaching to develop skills and knowledge.
- Annual Salary Review: Annual salary review and bonus scheme to recognize individual performance.
- Opportunities for Growth: Opportunities for ongoing development and progression within the company.
- Benefits: Comprehensive benefits package including life assurance, pension, and employee assistance programme.
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