Client Coordinator

4 weeks ago

North Witham, Lincolnshire, United Kingdom Matthews International Full time

POSITION SUMMARY

We are seeking a skilled Client Coordinator to collaborate with our team in Witham. This role offers a hybrid work arrangement, allowing for flexibility and work-life balance.

As a Client Coordinator, you will be responsible for ensuring the successful delivery of packaging artwork projects. You will work closely with leading brands, utilizing your excellent communication and IT skills to facilitate project coordination.

JOB RESPONSIBILITIES

  • Coordinate new client onboarding and existing client meetings to ensure seamless project execution.
  • Develop and document functional requirements for new clients, ensuring accuracy and clarity.
  • Create training materials for new and existing clients, promoting effective project understanding.
  • Analyze client requirements to ensure accuracy and make informed decisions regarding project resolution.
  • Make decisions regarding eligibility, accumulator, and claims extract file issues, ensuring timely resolution.
  • Address member issues and non-escalated client concerns, providing exceptional customer service.
  • Facilitate new benefit changes on behalf of clients, providing guidance on implementation.
  • Build, maintain, and support client portal and CRM application, ensuring data accuracy and integrity.
  • Prepare for and participate in open enrollment meetings for new and existing clients, promoting effective project coordination.
  • Generate reports for clients, providing valuable insights and project updates.
  • Implement internal department and corporate projects, driving business growth and improvement.
  • Additional duties as assigned, promoting a collaborative and dynamic work environment.

QUALIFICATIONS / REQUIREMENTS


• Bachelor's Degree in Business Administration, Marketing, or related field

• Or previous project coordination experience within a graphics manufacturing environment; or equivalent combination of education and experience

• Occasional travel may be required, either locally, nationally, or internationally.

• High degree of proficiency in MS Office Suite, Outlook, and Internet applications.

• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.

• Strong verbal and written communication skills, including analysis, interpretation, and reasoning.

• Solid understanding and application of mathematical concepts.

• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.

• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

• Ability to work with and influence peers and senior management.

• Self-motivated with critical attention to detail, deadlines, and reporting.

• Ability to work overtime as necessary.

#LI-CW1

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