Client Engagement Lead
7 days ago
Cognia Law is seeking a skilled Client Engagement Manager to play a pivotal role in the growth and expansion of our Flexible Resourcing platform.
This is an exciting opportunity for a vital link with our clients, driving our company's growth while fostering strong relationships.
We encourage applicants with strong communication skills and experience in customer-facing roles in legal services, financial services, or professional services sectors.
Key Responsibilities
- Manage client relationships, ensuring exceptional service and client satisfaction.
- Work with the Flex Resourcing team to identify suitable talent and fulfill client demands in defined legal practice areas.
- Support the Business Development team with market intelligence, pricing information, and RFP submissions.
- Maintain compliance and oversee due diligence, ensuring seamless operations.
- Provide internal and external reporting, as well as ongoing assignment management.
- Manage ongoing assignments, including provision of feedback and troubleshooting as required.
Requirements
- A tertiary-level qualification (BA/BS)
- A strong command of the English language (written and spoken)
- Excellent communication skills and ability to build rapport with stakeholders
- 2+ years' experience in customer-facing roles, preferably in legal services, financial services, or professional services sectors
- Strong multi-tasking and organisational skills
- An excellent phone manner with objection handling skills
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