Client Engagement Lead

7 days ago


London, Greater London, United Kingdom Cognia Law Full time
Role Overview

Cognia Law is seeking a skilled Client Engagement Manager to play a pivotal role in the growth and expansion of our Flexible Resourcing platform.

This is an exciting opportunity for a vital link with our clients, driving our company's growth while fostering strong relationships.

We encourage applicants with strong communication skills and experience in customer-facing roles in legal services, financial services, or professional services sectors.

Key Responsibilities

  1. Manage client relationships, ensuring exceptional service and client satisfaction.
  2. Work with the Flex Resourcing team to identify suitable talent and fulfill client demands in defined legal practice areas.
  3. Support the Business Development team with market intelligence, pricing information, and RFP submissions.
  4. Maintain compliance and oversee due diligence, ensuring seamless operations.
  5. Provide internal and external reporting, as well as ongoing assignment management.
  6. Manage ongoing assignments, including provision of feedback and troubleshooting as required.

Requirements

  • A tertiary-level qualification (BA/BS)
  • A strong command of the English language (written and spoken)
  • Excellent communication skills and ability to build rapport with stakeholders
  • 2+ years' experience in customer-facing roles, preferably in legal services, financial services, or professional services sectors
  • Strong multi-tasking and organisational skills
  • An excellent phone manner with objection handling skills


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