Global Client Engagement Coordinator

7 days ago


London, Greater London, United Kingdom Burberry Full time
Job Description

Burberry is looking for a Global Client Engagement Coordinator to join its team. The successful candidate will be responsible for leading the execution of our Client Engagement Digital Clientelling programme.

Responsibilities
  1. Execute the Client Engagement Digital Clientelling program, including service development, training, performance management, CRM activities, and campaign orchestration globally.
  2. Develop and maintain a comprehensive digital clientelling calendar using data and customer insights.
  3. Collaborate with regional teams to develop and implement clientelling activities.
  4. Work with the Data Science team to enhance data models and tools for improved accuracy and personalisation.
  5. Liaise with Digital Marketing to ensure alignment and orchestration between Client Engagement and other channels.
  6. Provide materials and services to regions for clientelling activities.
  7. Analyse the impact and uplift driven by clientelling activities.
Requirements
  1. CRM database and platform experience.
  2. Ability to work across multiple disciplines.
  3. Data visualisation tool experience (Tableau preferred).
  4. Proactive and innovative approach.
  5. Ability to work independently under tight timelines.

Salary: £60,000 per annum.



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