Global Mobility Solutions Coordinator

1 month ago

London, Greater London, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

The Client Account Manager role at Alchemy Global Talent Solutions Ltd. is a vital position that involves nurturing and enhancing relationships with high-value clients, driving revenue growth, and maximizing the longevity and impact of these partnerships.

This position bridges the operational teams and client stakeholders, ensuring high standards in relocation and global mobility services that align with our strategic goals. The Client Account Manager will be the primary relationship holder for VIP clients and coordinate with other divisions to serve mutual clients seamlessly across all regions.

Key Responsibilities:

  • Establish and maintain strong relationships with key account contacts, acting as the primary link for VIP clients.
  • Develop and manage relationships with stakeholders at all levels across multiple countries, building our presence and reputation globally.
  • Prepare and present monthly, quarterly, and annual review presentations to clients, highlighting key performance indicators, SLAs, and strategic insights.
  • Generate detailed reports on engagement patterns, cost savings, and industry trends, aligning service outcomes with client strategic objectives.
  • Ensure high service standards meet and exceed client contractual expectations.
  • Host regular update meetings with client service teams globally, monitoring caseloads and ensuring all high-priority cases receive focused care.
  • Maintain commercial awareness to optimize margins, ensuring profitability aligns with company objectives while identifying opportunities for cross-selling and client growth.
  • Actively oversee contract terms, adhering to account policies and pricing to secure ongoing growth and profitability.
  • Manage cash flow through timely client payments, ensuring accounts are accurately set up in the operational and CRM systems for seamless invoicing and payments.
  • Identify and propose cost-saving initiatives for both the company and clients to enhance service efficiency.
  • Proactively recommend service improvements and strategies to boost overall client satisfaction and operational excellence.
  • Work closely with the Business Development team to support new opportunities, including participation in RFPs and client presentations.

Requirements:

  • A minimum of three years of experience in Relocation Account Management or in-house Global Mobility, with strong expertise in managing complex client relationships within relocation and global mobility services.
  • Stakeholder Management: Skilled at listening to client needs and adapting communication styles accordingly, using a consultative approach.
  • Time Management and Organisation: li>Attention to Detail: Proven ability to maintain accurate records and manage high volumes of client data.
  • Proficiency in Microsoft Office: Advanced skills in Excel, PowerPoint, Word, Visio, and Outlook.
  • Data Analysis and Reporting: Experienced in producing and interpreting reports that inform strategic decisions.
  • Additional Languages: European language skills are a plus.
  • Travel Flexibility: Willingness to travel internationally as needed for client meetings.

Salary: £60,000 - £80,000 per annum, depending on experience.

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