Service and Quality Manager
2 days ago
About the Role: We are looking for an experienced Service and Quality Manager to join our team in Wellingborough, Northamptonshire. The successful candidate will lead a team of engineers and administrators, providing technical support and customer service.
Key Responsibilities:
- Leading a team of 4, including Service Administrator, Service Technician, Quality Controller and Quality Technician
- Coordinate activities including primary investigations, corrective action, root cause analysis, reporting and despatch
- Manage customer complaint investigations through to root cause and prepare suitable technical reports
- 80% quality engineering / 20% service
Requirements:
- Engineering management experience with a root cause analysis background would be preferred
- Proven experience as an Engineering Manager, Engineering Supervisor, Quality Supervisor / Quality Manager / Lead Engineer or similar would be advantageous
- Root cause analysis experience
- Engineering qualification – mechanical, electrical or electronic
Benefits:
- £46,000 + bonus, pension, 24 days holiday plus bank holidays plus birthday leave, Medicash
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