Quality and Service Leader

5 days ago


Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full time

Northampton Business Directory requires a Quality and Service Leader to join their team in Wellingborough, Northamptonshire.

The successful candidate will be responsible for managing customer complaint investigations through to root cause and preparing suitable technical reports.

You will also lead a team of four, including a Service Administrator, Service Technician, Quality Controller, and Quality Technician, and coordinate activities such as primary investigations, corrective action, root cause analysis, reporting, and dispatch.

This role involves working closely with various engineering departments and providing technical service support and root cause analysis on a range of sensors, test and measurement equipment, PED-related equipment, and ATEX products.

The salary for this position is approximately £46,000 plus bonus, with additional benefits including pension, 24 days' holiday plus bank holidays and birthday leave, and Medicash.



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