Technical Service Manager
1 day ago
We are seeking an experienced Technical Service Manager to join our team at Verto People. This role will involve leading a team of engineers and coordinating activities to resolve customer complaints and improve product quality.
About the Role
- Leading a team of 4, including Service Administrator, Service Technician, Quality Controller, and Quality Technician
- Coordinate activities including primary investigations, corrective action, root cause analysis, reporting, and despatch
- Manage customer complaint investigations through to root cause and prepare suitable technical reports
- Provide technical service support and root cause analysis on a range of sensors, test & measurement equipment, PED related equipment, and ATEX products
- Liaise with various engineering departments
- 7:00 – 16:15 hours Monday to Thursday and 7:00 – 12:00 hours Friday
Requirements
- Engineering management experience with a root cause analysis background
- Proven experience as an Engineering Manager, Engineering Supervisor, Quality Supervisor, Quality Manager, or similar
- Root cause analysis experience
- Engineering qualification – mechanical, electrical, or electronic
What We Offer
- Competitive salary £46,000 + bonus
- Pension scheme
- 24 days holiday plus bank holidays plus birthday leave
- Medicash
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