Technical Service Manager

1 day ago


Wellingborough, Northamptonshire, United Kingdom Verto People Full time
Job Summary

We are seeking an experienced Technical Service Manager to join our team at Verto People. This role will involve leading a team of engineers and coordinating activities to resolve customer complaints and improve product quality.

About the Role

  • Leading a team of 4, including Service Administrator, Service Technician, Quality Controller, and Quality Technician
  • Coordinate activities including primary investigations, corrective action, root cause analysis, reporting, and despatch
  • Manage customer complaint investigations through to root cause and prepare suitable technical reports
  • Provide technical service support and root cause analysis on a range of sensors, test & measurement equipment, PED related equipment, and ATEX products
  • Liaise with various engineering departments
  • 7:00 – 16:15 hours Monday to Thursday and 7:00 – 12:00 hours Friday

Requirements

  • Engineering management experience with a root cause analysis background
  • Proven experience as an Engineering Manager, Engineering Supervisor, Quality Supervisor, Quality Manager, or similar
  • Root cause analysis experience
  • Engineering qualification – mechanical, electrical, or electronic

What We Offer

  • Competitive salary £46,000 + bonus
  • Pension scheme
  • 24 days holiday plus bank holidays plus birthday leave
  • Medicash


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