Quality and Service Director

3 weeks ago


Wellingborough, Northamptonshire, United Kingdom Verto People Full time
Job Overview

We are seeking a highly skilled Quality and Service Director to join our team at Verto People. This role will involve leading a team of engineers and coordinating activities to resolve customer complaints and improve product quality.

About the Role

  • Lead a team of 4 engineers and coordinate their activities to resolve customer complaints and improve product quality
  • Investigate customer complaints and determine root cause using FMEA, 8D, and Root Cause Analysis techniques
  • Prepare technical reports and communicate findings to stakeholders
  • Liaise with various engineering departments to ensure effective collaboration and knowledge sharing
  • Develop and implement quality control processes to improve product quality and reduce defects

Requirements

  • Engineering management experience with a root cause analysis background
  • Proven experience as an Engineering Manager, Engineering Supervisor, Quality Supervisor, Quality Manager, or similar
  • Root cause analysis experience
  • Engineering qualification – mechanical, electrical, or electronic

Salary and Benefits

  • Competitive salary £46,000 + bonus
  • Pension scheme
  • 24 days holiday plus bank holidays plus birthday leave
  • Medicash


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