Quality and Service Director
3 weeks ago
We are seeking a highly skilled Quality and Service Director to join our team at Verto People. This role will involve leading a team of engineers and coordinating activities to resolve customer complaints and improve product quality.
About the Role
- Lead a team of 4 engineers and coordinate their activities to resolve customer complaints and improve product quality
- Investigate customer complaints and determine root cause using FMEA, 8D, and Root Cause Analysis techniques
- Prepare technical reports and communicate findings to stakeholders
- Liaise with various engineering departments to ensure effective collaboration and knowledge sharing
- Develop and implement quality control processes to improve product quality and reduce defects
Requirements
- Engineering management experience with a root cause analysis background
- Proven experience as an Engineering Manager, Engineering Supervisor, Quality Supervisor, Quality Manager, or similar
- Root cause analysis experience
- Engineering qualification – mechanical, electrical, or electronic
Salary and Benefits
- Competitive salary £46,000 + bonus
- Pension scheme
- 24 days holiday plus bank holidays plus birthday leave
- Medicash
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