Customer Service Director

4 weeks ago


Wellingborough, Northamptonshire, United Kingdom INTERCOUNTY TRUCK & VAN LTD Full time
Job Title: Customer Service Director

We are seeking a results-driven and customer-focused Customer Service Director to join our team at INTERCOUNTY TRUCK & VAN LTD. As Assistant Depot Manager, you will be responsible for creating a customer-centric culture to achieve customer and company operational goals.

About the Role:
- Develop and implement customer service strategies to improve satisfaction and loyalty
- Lead and motivate a team to deliver exceptional customer experiences
- Analyze customer feedback and complaints to identify areas for improvement
- Collaborate with cross-functional teams to resolve customer issues

Requirements:
- Commercial or technical profession experience in an operations service industry
- Training in business management and leadership
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively

Salary: £60,000 - £75,000 per annum

Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and career advancement
- Collaborative and dynamic work environment

About Us:
- INTERCOUNTY TRUCK & VAN LTD is a leading provider of logistics and transportation services
- We value our employees and strive to create a positive and inclusive work environment

Contact Information:
Please visit our website for more information and to apply for this role.

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