Senior Associate Field Management Operations Specialist

4 weeks ago

London, Greater London, United Kingdom Material Full time

Job Summary

We are seeking a highly skilled and experienced Senior Associate Field Management Operations Specialist to join our team at Material. In this role, you will be responsible for providing end-to-end support for the efficient execution of client projects.

About the Role

As a Senior Associate Field Management Operations Specialist, you will be the glue that binds together client projects, ensuring accurate costing, budgeting, scheduling, and execution for all elements of a client project. You will be accountable for pricing, scheduling, monitoring field, and assuring the specifications of projects are met within budget.

Key Responsibilities

  • Be involved in multiple projects simultaneously with an increasing level of independence and complexity of project.
  • Collaborate with internal teams and clients to define project specifications.
  • Solicit and evaluate bids from potential third-party vendors; ensure thorough briefing on project specifications and client needs.
  • Nurture positive relationships with vendors while maintaining a firm position on pricing and service – recognizing when flexibility is appropriate.
  • Confirm and communicate all project schedules, logistics, and details in writing to project teams.
  • Visualize projects in terms of "next steps" and potential challenges.
  • Identify the causes of project problems and determine alternatives or solutions; implement action plans and communicate to project teams and vendors.
  • Manage project recruiting; ensure consistent progress, quality recruits, and workable solutions to challenges.
  • Track project budgets and monitor/approve vendor invoices accordingly.
  • Draft or review/approve every recruitment screening questionnaire (used to recruit market research respondents) based on input from clients and project teams.
  • Follow client- and project-specific compliance guidelines; create compliance checklists.
  • Build effective relationships with internal teams, clients, and vendors.
  • Special projects as assigned as well as leadership role and responsibilities as needed.
  • Enforcing standard operating procedures to establish consistency and efficiency across projects.
  • Provide support to AVP of Qualitative Field Management on developing standard operating procedures throughout the company and process improvements to increase efficiency in a high growth environment.
  • Be an agent of change in constantly identifying new opportunities to enhance the quality of our fieldwork experience and impress our clients.

Requirements

  • Bachelor's degree in Market Research, Social Sciences, Psychology, Sociology, or related field.
  • Proven experience of a minimum of 1-2 years in managing qualitative research methodologies, including focus groups, in-depth interviews, and ethnographic studies both domestically and internationally.
  • Minimum of 1 year project management experience, with the ability to manage multiple projects simultaneously and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with participants, clients, and internal teams.
  • Detail-oriented mindset with a commitment to maintaining data accuracy and quality.
  • Strong problem-solving skills and the ability to adapt to changing project requirements.
  • Ability to think "outside the box" and recognize when a creative solution may be required for a particular problem; willingness to be flexible and collaborative in determining how to solve a problem or meet a client's need.
  • Capable of working independently with little supervision.

Why Work for Material

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here's a bit about who we are and highlights around what we offer.

Who We Are & What We Care About

  • Material is a global company and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance, and healthcare.
  • Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft, and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology, and tracking. Our engagement management team makes it all hum for clients.
  • We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work.
  • A community focused on learning and making an impact. Material is an outcomes-focused company. We create experiences that matter, create new value, and make a difference in people's lives.

What We Offer

In addition to a stellar team and culture, Material offers:

  • A work environment that works best for you. We offer a hybrid environment that gives you the best of everything - working together in our office two days a week, and remotely otherwise.
  • Flexible & synchronous time off. We provide a generous time off plan including annual leave, public holidays, and paid office closure at the year's end.
  • Additional Health & Wellness Benefits. Enjoy supplemental, private health insurance that enhances your healthcare access, speed, and efficiency and connects you to rewards, discounts, and perks to keep you feeling great.
  • Help planning for your future. We offer a pension scheme with an employer contribution to ensure you're well taken care of later.

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