Commercial Performance Improvement Specialist
6 days ago
We are seeking a highly motivated Commercial Performance Improvement Specialist to join our Commercial Operations team at Gumtree & Motors. As a critical member of our team, you will be responsible for driving commercial growth and improving customer experience through data-driven insights and process improvements.
About the RoleThis is a challenging and rewarding role that requires strong analytical skills, commercial awareness, and excellent communication skills. You will work closely with cross-functional teams to identify opportunities for improvement, develop and implement business change projects, and monitor and report on key performance indicators.
Key Responsibilities- Analyse current business processes and proactively recommend improvements that drive efficiency and growth.
- Monitor and report on key data points to assess commercial performance, covering everything from sales team effectiveness to dealer experience and live service risks.
- Develop and implement business change projects that align with our commercial objectives.
- Present valuable insights and prepare actionable recommendations from Salesforce data, including customer feedback surveys, to guide decision-making.
- Evaluate data entry processes, ensuring high standards of data quality are met and maintained.
- Strong analytical skills and a data-driven mindset who is highly numerate and can turn insights into compelling stories.
- Commercial awareness, applying a pragmatic, hypothesis-led approach, and experience working within sales teams to understand customer lifecycles.
- Familiarity with CRMs, BI reporting tools, and cloud-based platforms like Salesforce and Pardot is key.
We offer a supportive, flexible, and growth-focused workplace. At Motors, you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges.
The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience. Benefits include competitive pay, discretionary bonus, pension scheme (up to 9% employer contribution), employee recognition scheme, private healthcare insurance, private dental insurance cover & cashback, online private GP service, generous sick pay support, life assurance policy (x4 life assurance), social & inclusion calendar, free food and beverage in our office locations, and more.
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