Assistant Conference and Banqueting Manager

4 weeks ago

Chippenham, Wiltshire, United Kingdom Exclusive Hotels and Venues Full time

Job Overview

We are seeking an experienced and skilled Assistant Conference and Banqueting Manager to join our team at Exclusive Hotels and Venues. This is a fantastic opportunity for a motivated and customer-focused individual to take on a key role in ensuring the success of our conference and banqueting operations.

Key Responsibilities

  • Ensure that all conference and banqueting operations run smoothly and efficiently, exceeding guest expectations at all times.
  • Support the operational teams in delivering exceptional standards of service and quality.
  • Lead from the front by running and overseeing events, remaining hands-on within this busy food and beverage operation.
  • Ensure that all conference and banqueting department standards remain consistent in the absence of the C&B Manager.
  • Build strong relationships with every client, ensuring that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing.
  • Ensure every meeting receives a debrief to check satisfaction and thank them for using the hotel, passing on any future sales leads to the Sales Team.
  • Assist the C&B Manager in the recruitment and development of permanent and casual team members.
  • Support the training of the team to enable them to deliver a consistently high level of service.
  • Ensure functions room set up is per function sheet and that our standards are maintained.
  • Optimise opportunities to hit and exceed budgeted targets.

Requirements

  • Minimum of 2 years supervisory/management experience in a similar 4 to 5 star standard hotel within a conference and banqueting department.
  • Flexibility to work different shift patterns.
  • Customer Service experience and commitment to delivering this to a high standard.
  • The ability to listen and respond to guest needs.
  • Well presented.
  • Good time keeping and ability to multi-task.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure.
  • Flexibility to respond to a range of different work situations.
  • Can use initiative and have problem solving skills.

About Us

We are a company that values our people and is committed to providing excellent training, development and progression opportunities. We offer a range of benefits, including a competitive salary, complimentary car parking, 29 days holiday (increasing with length of service), Perkz discount scheme, and discounts on food and beverage across all Exclusive properties.

What We Look For

We are looking for people with bags of character, who are passionate about delivering exceptional service and quality. We want people who are comfortable being themselves, who like being around others and smiling and chatting because they like people, not because someone told them to. We need extra milers who are willing to go the extra mile to ensure our guests have an exceptional experience. And we want people who put their heart into everything they do, who mean it when they say they're happy to help.

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