Food and Beverage Team Lead
4 weeks ago
Job Overview
We are seeking a skilled Food and Beverage Supervisor to lead our front-of-house team and support the management team in the day-to-day operations of our department. This includes the Bar, Lounge, and Terrace, Restaurant, and Conference & Banqueting areas.
Key Responsibilities
- Ensure a warm and welcoming experience for all guests and visitors dining in our F&B outlets.
- Supervise the food and beverage team to deliver exceptional standards and maintain a high level of customer satisfaction.
- Assist with ordering and controlling stock items to ensure availability at all times.
- Work collaboratively with the team to evaluate, train, and improve the guest experience.
- Support the welfare and motivation of the F&B team.
- Attend regular team meetings to maintain open communication and ensure a strong team dynamic.
- Help manage cost of sales to maximize departmental profit.
- Stay up-to-date with industry trends, systems, and practices to maintain our competitive edge.
- Encourage up-selling and on-selling to optimize revenue.
- Liaise with sales to improve communication and charging of events.
Requirements
- Passion for delivering exceptional guest service in a 4/5-star environment.
- Passion for food and drink.
- Ability to work under pressure and multitask.
- Immaculate presentation and grooming.
- Strong attention to detail.
- Exceptional communication skills.
- Confidence, initiative, and an 'Exclusive' personality.
- Computer literacy.
Package Description
We offer a competitive salary, benefits, and above-the-Real-Living-Wage pay. Additional perks include 29 days' holiday (increasing with length of service), a discretionary service charge system, 50% food and beverage discount, and access to our learning platform.
About Us
We are committed to promoting equal opportunities in employment and expect a lot from our team members. We look for people with character, a passion for people, a willingness to go the extra mile, and a heart for delivering exceptional service.
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