Assistant Conference and Banqueting Manager

4 weeks ago

Chippenham, Wiltshire, United Kingdom Exclusive Hotels and Venues Full time

Job Introduction

In a Nutshell

We are seeking an experienced Conference and Banqueting Operations Manager to join our team at Exclusive Hotels and Venues. This role is instrumental in ensuring that all Conference and Banqueting operations run successfully and in line with all guest requirements.

Role Responsibility

Lots to do, but lots of fun

  • Ensure that expectations are exceeded at all times in all areas of C&B
  • Support the operational teams in delivering exceptional standards
  • Leading from the front by running and overseeing events. Remaining hands on within this busy food and beverage operation.
  • Ensure that all C&B department standards remain consistent in the absence of the C&B Manager.
  • Build a strong relationship with every client. Ensure that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing to check every detail and establish other requirements.
  • Ensure every meeting receives a de-brief to check satisfaction and thank them for using the hotel. Any future sales leads should be passed to Sales Team.
  • Assisting the C&B Manager in the recruitment and development of permanent and casual team members.
  • Support the training of the team to enable them to deliver a consistently high level of service.
  • Ensure functions room set up is per function sheet and that our standards are maintained.
  • Optimise opportunities to hit and exceed budgeted targets

The Ideal Candidate

Are you right for us?

Our successful Conference and Banqueting Operations Manager will have;

  • Minimum of 2 years supervisory/management experience in a similar 4 to 5 star standard hotel within a conference and banqueting department
  • Flexibility to work different shift patterns
  • Customer Service experience and commitment to delivering this to a high standard
  • The ability to listen and respond to guest needs
  • Well presented
  • Good time keeping and ability to multi-task
  • Excellent verbal and written communication skills
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • Can use initiative and have problem solving skill

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include;

  • Competitive salary
  • Complimentary car parking
  • 29 days holiday (increasing with length of service)
  • Perkz discount scheme
  • Discounted room nights across all Exclusive properties
  • Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we'll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are.

2. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we're not for you.

4. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.

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