IT Support Specialist

4 days ago


Little Driffield, East Yorkshire, United Kingdom Principal IT Full time

Job Title: 2nd Line IT Support

Job Type: Permanent

Company: Principal IT

Location: Brandesburton

Job Description:

We are seeking a highly skilled and experienced 2nd Line IT Support Engineer to join our team at Principal IT. As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and working closely with our Service Desk Manager to identify and implement strategic projects.

Key Responsibilities:

  • Performing diagnostic tests and troubleshooting to identify customer issues
  • Completing builds of laptops, mobile phones, and iPads
  • Triaging new and old customer issues
  • Taking ownership of customer issues
  • To be proactive and observant with any potential security risks
  • To contribute and manage strategic projects as identified by the Service Desk Manager

Essential Skills:

  • Great knowledge of SLA
  • Good working knowledge of MS Windows - Ideally workplace specific
  • Understanding of Windows Server, MS Exchange, and AD (Users and Computers)
  • Experience of Mobile Device and Application Management across Microsoft, Apple, and Android Platforms

Desirable Skills:

  • ITIL Foundation Certified
  • Airwatch Mobile Device Management

The Package:

  • 10% employer contributory pension scheme
  • Up to 12.5% annual bonus
  • 25 days holidays + BHs
  • 3 x Salary death in service benefit
  • Annual salary reviews and increases
  • Employee wellbeing app - points that turn into discount codes for retail & leisure etc

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