IT Support Specialist

2 weeks ago


Little Driffield, East Yorkshire, United Kingdom Principal IT Full time

Job Summary:

Principal IT is seeking a skilled 2nd Line IT Support Engineer to join their team. As a key member of the IT department, you will be responsible for providing exceptional technical support to customers, ensuring their IT needs are met with the highest level of satisfaction.

Key Responsibilities:

  • Performing diagnostic tests and troubleshooting to identify customer issues
  • Completing builds of laptops, mobile phones, and iPads
  • Triaging new and old customer issues
  • Taking ownership of customer issues
  • Being proactive and observant with any potential security risks
  • Contributing and managing strategic projects as identified by the Service Desk Manager

Essential Skills:

  • Great knowledge of Service Level Agreements (SLA)
  • Good working knowledge of Microsoft Windows, ideally with experience in Workplace
  • Understanding of Windows Server, Microsoft Exchange, and Active Directory (Users and Computers)
  • Experience with Mobile Device and Application Management across Microsoft, Apple, and Android platforms

Desirable Skills:

  • ITIL Foundation Certification
  • Airwatch Mobile Device Management

The Package:

  • 10% employer contributory pension scheme
  • Up to 12.5% annual bonus
  • 25 days holidays + Bank Holidays
  • 3 x Salary death in service benefit
  • Annual salary reviews and increases
  • Employee wellbeing app with points redeemable for retail and leisure discounts

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