Risk Assessment Specialist

1 week ago


Cardiff, Cardiff, United Kingdom Legal & General Group Full time

Company Overview:

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023.

Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

Job Summary:

We're recruiting for a Customer Service Specialist to join us. This role offers a competitive base salary of £30,000 - £40,000 per annum, depending on location and experience.

You will review customer applications to identify risk factors and assess whether we can offer Life, Critical Illness Cover and Income Protection applications. You will agree to offer the customer a policy, decide on what terms to offer or ask for more information from either the customer or their doctor.

This is a home-based or hybrid opportunity, depending on your location.

Key Responsibilities:

  • Accurately assessing and documenting life and disability risks by reviewing applications and deciding which terms, if any, can be offered up to the value based on your autonomy level.
  • Participating in or leading projects that enhance the underwriting process and improve our systems and commercial viability, including instigating such projects, using your own initiative, expertise and business awareness.
  • Ensuring any requests for further information are appropriate and accurate and commensurate with the risk being assessed, ensuring the customer journey is not impacted unnecessarily.
  • Identifying complaints and ensuring they are acted upon quickly and root causes highlighted to ensure compliance with complaints response time limits.
  • Taking ownership of maintaining an excellent knowledge and understanding of legislative and regulatory requirements.
  • Understanding the commitments that are made about the level of service during the marketing and sales processes to ensure the area is capable of meeting those expectations and that customers' reasonable expectation of performance and service are met.
  • Thorough understanding of the risk factors for mortality and morbidity, as well as financial underwriting.

Benefits:

  • The opportunity to participate in our annual, performance-related bonus plan.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.

Additional Information:

We strive to be open, mindful and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.



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