Reservations Team Coordinator

3 weeks ago


London, Greater London, United Kingdom Gaucho Full time
Job Description:

In this exciting new opportunity, you will play a pivotal role in our business as a Central Reservations Co-ordinator. You will be the main point of contact for our guests, often being the first contact they have with our brands. We are looking for a friendly and confident individual with great email writing skills and the ability to manage workload and enquiries across all channels and platforms.

You will accurately input booking and guest data and information into our systems while conversing with the guest to find out key details of their reservations, build rapport, make recommendations and ensure they have the best possible experience.

We are seeking someone skilled at building relationships with guests and able to handle feedback with empathy and professionalism. As part of our team, you will work closely with site teams, especially Reception Managers, to deliver an exceptional guest journey.

Key Responsibilities:

  • Booking Process
  • Cover Optimisation
  • Guest Journey
  • Social Media

Role Specifications:

This is a full-time, permanent position requiring 40 hours per week, including weekends and some mid-week shifts during busy periods. The salary for this role is £13 per hour, and you will work from our Head Office in Bank, London.



  • London, Greater London, United Kingdom Accor Full time

    {"Reservations Coordinator": "{ Job Description Role Overview: We are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at Accor. Key Responsibilities: Perform all reservations duties, including making and entering reservations as required. Handle guest complaints and enquiries in an efficient and...


  • London, Greater London, United Kingdom Rosewood Uk - Rosewood London Full time

    Job Title: Hotel Reservations CoordinatorAbout the JobThis exciting opportunity has arisen for a skilled Hotel Reservations Coordinator to join our team at Rosewood London. As a key member of our reservations team, you will be responsible for maximising the hotel's profitability through effective booking conversions.Job DescriptionRespond to all room...


  • London, Greater London, United Kingdom Organic Recruitment Ltd Full time

    About the Role:As a Reservations Team Lead at Organic Recruitment Ltd, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds. This role plays a vital part in delivering exceptional and efficient service and hospitality to our guests and maximising venue occupancy.Main Responsibilities:Daily Reservation...


  • London, Greater London, United Kingdom Montcalm Collection Full time

    Montcalm Collection Job Opportunity">We are seeking a highly skilled Hotel Reservation Coordinator to join our team. As a key member of our reservations department, you will handle guest reservations with accuracy and efficiency, ensuring an exceptional experience for our guests.">You will provide exceptional customer service, answer inquiries, and address...


  • London, Greater London, United Kingdom Sea Containers London Full time

    At Sea Containers London, we're looking for a highly organized and detail-oriented Hotel Reservation Coordinator to join our team.The successful candidate will play a crucial role in managing room bookings across both our hotels, ensuring efficient handling of reservations, inquiries, and adjustments. A key responsibility will be to provide exceptional...


  • London, Greater London, United Kingdom Organic Recruitment Ltd Full time

    Job Title: Reservations Team LeadLocation: West London W2About the Role:We are seeking an experienced reservations manager to lead our reservations team at Organic Recruitment Ltd. As a key member of our hospitality team, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.Main Responsibilities:Daily...


  • London, Greater London, United Kingdom Visit Greenwich Full time

    About Us">Criterion Hospitality is a passionate and creative company dedicated to innovation in the hospitality industry.">We are seeking a driven Reservations Manager to be part of our team at Visit Greenwich.">Job Description:">As a Reservations Manager, you will play a crucial role in ensuring seamless hotel reservations operations. This is an exceptional...


  • London, Greater London, United Kingdom Hotel Indigo Full time

    At Hotel Indigo, we are seeking a skilled Reservations Manager to lead our Central Reservations Team in supporting our London hotels. As a key member of our team, you will be responsible for training, motivating, and empowering a small reservations team to deliver exceptional service to our guests.Key responsibilities include:Managing the day-to-day...


  • London, Greater London, United Kingdom Small Luxury Hotels of The World Limited Full time

    Small Luxury Hotels of The World Limited is a global brand that delivers reservation services for small luxury independent hotels around the world. We are seeking a Luxury Reservation Coordinator to join our team in London.The successful candidate will have an estimated salary of £42,000 - £52,000 per annum, depending on experience, and will be responsible...


  • London, Greater London, United Kingdom Imperial London Hotels Limited Full time

    We are seeking a skilled professional to join our Reservations Team as a Reservations and Guest Experience Coordinator at the Holiday Inn Bloomsbury Hotel in London. As a key member of our team, you will be responsible for coordinating guest reservations, managing bookings, and ensuring seamless guest experiences.About the Role:This role requires a strong...


  • London, Greater London, United Kingdom Accor Full time

    As a Reservations Coordinator at Accor Hotels, you will be responsible for performing all reservations duties, including making and entering reservations as required.You will handle guest complaints and enquiries in an efficient and professional manner, ensuring that the Group Services Manager is informed of any guest feedback.This is a fantastic opportunity...


  • London, Greater London, United Kingdom TheSqua Full time

    Exceptional Career OpportunityWe are seeking a highly motivated Corporate Reservations Coordinator to join our dynamic reservations department in London. This role offers an exciting chance to work with a renowned company, TheSqua, and contribute to the success of our team.About the RoleWe are looking for a sales/reservations-centric professional with a...


  • London, Greater London, United Kingdom MJMK Restaurants Full time

    We are seeking a highly skilled Senior Reservations and Events Coordinator to join our team. The successful candidate will be responsible for managing reservations platforms, maximising covers, and delivering a best-in-class reception journey for all guests.The ideal candidate will have experience in managing reservations platforms, a strong focus on guest...


  • London, Greater London, United Kingdom Strong Recruitment Full time

    Company OverviewAward-winning inbound tour operator seeks a skilled professional to join its team as a UK Tourism Reservations Coordinator.


  • London, Greater London, United Kingdom London Wildlife Trust Full time

    Join Our Team as a Nature Reserve Experience CoordinatorWe are seeking a skilled and creative individual to manage our nature reserves' visitor experience. As a key member of our team, you will develop and implement a strategy to create engaging experiences for visitors, ensuring they have a memorable and educational journey through our beautiful nature...


  • London, Greater London, United Kingdom Hawksmoor Full time

    Key ResponsibilitiesThis role involves coordinating restaurant reservations, ensuring seamless service delivery.Maintain accurate records of reservations and guest information.Required Skills and Qualifications:Excellent organisational skills, with attention to detail.Ambitious individual with a passion for delivering exceptional customer experiences.Prior...


  • London, Greater London, United Kingdom AccorHotel Full time

    Job OverviewWe are seeking a highly skilled Hotel Reservation Team Leader to join our team at Accor Hotel.Key ResponsibilitiesReservations Management: Lead the reservations team, overseeing all aspects of room bookings, cancellations, and amendments.Group Reservations: Ensure efficient handling of group bookings, managing contracts, and coordinating with...


  • London, Greater London, United Kingdom Balthazar - Team Member Full time

    Join Our TeamBalthazar is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. We are currently seeking a skilled Hospitality Coordinator to join our dynamic team.About the Role:You will be responsible for managing reservations, ensuring accurate and efficient table...


  • London, Greater London, United Kingdom Sticksnsushi Full time

    SticksnSushi is seeking an experienced Group Reservations Manager to join our team as a key member of our operations team. This exciting opportunity offers a chance to work in a fast-paced, dynamic environment, driving revenue growth and delivering exceptional customer experiences.The ideal candidate will have a strong background in hospitality, excellent...


  • London, Greater London, United Kingdom Sea Containers London Full time

    Join our dynamic team as a Front Desk Team Member - Reservations at Sea Containers London!This is an exciting opportunity to work in a fast-paced environment, coordinating room bookings and providing exceptional customer service to our guests.You'll be responsible for managing room reservations, responding to guest inquiries, and resolving any issues that...