Customer Service Representative

21 hours ago


West Drayton, United Kingdom Hyatt Place London Heathrow Full time

Customer Service Representative

About the Job:

We are looking for a highly motivated and enthusiastic Customer Service Representative to join our front office team at Hyatt Place London Heathrow Airport. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every guest has an outstanding experience.

Duties and Responsibilities:

  • To provide a warm welcome to all guests and ensure a smooth check-in process.
  • To assist with guest queries and resolve any issues promptly and professionally.
  • To maintain a high level of product knowledge and be able to make recommendations to guests.
  • To participate in ongoing training and development programmes to enhance skills and knowledge.

Benefits Package:

  • Complimentary uniform and laundry facilities.
  • Access to Headspace membership and Employee Assistance Programme.
  • Opportunities for career progression and development.
  • A fun and supportive work environment.

About Our Hotel:

Hyatt Place London Heathrow Airport is a modern and stylish hotel located just a short distance from Heathrow Airport. Our hotel offers excellent transport links to central London and features 341 bedrooms and 10 meeting spaces, making us an ideal choice for business and leisure travellers alike.

Salary: £22,000 - £28,000 per annum (dependent on experience)



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