Car Rental Customer Services Representative

4 months ago

West Drayton, United Kingdom QDrive Performance Ltd Full time

**About us**

QDrive Performance Ltd is a small business in West Drayton. We are professional, agile, professional, and our goal is to QDrive Performance is the UK’s leading luxury and high-performance car hire service, offering one-of-a-kind vehicles and driving experiences for a global and domestic clientele..

Our work environment includes:

- Modern office setting
- Food provided
- Growth opportunities
- Safe work environment

**Responsibilities**:

- Review customer inquiries and provide appropriate solutions or escalate to the appropriate team member
- Handle customer queries and resolve issues in a professional and timely manner
- Utilize phone etiquette skills to ensure positive customer interactions
- Upsell products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to ensure their needs are met

**Experience**:

- Previous experience in a customer service role is preferred
- Excellent written and verbal communication skills
- Ensure pre checks are completed with the customrs prior to vehicles being checked out and on drop off
- Liaising with customeer Services Manager and Operations Director to ensure vehicles are maintaind to a high standard
- Vehicle drop off and collection to customers
- Liaising with exteernal suppliers and manufacturers
- Word and Excel proficient
- Maintain vehiclelogs
- Support with admistration for Penalty Charge Notices

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. Your ability to analyze customer inquiries, provide excellent phone etiquette, and communicate effectively will contribute to the success of our team. If you are a detail-oriented individual with strong problem-solving skills and a passion for delivering exceptional service, we encourage you to apply.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£26,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- West Drayton (required)

Work Location: In person

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