Customer Service Representative

6 months ago

West Drayton, United Kingdom RWC Full time

**Company**

RWC and our family of brands develop safe, sustainable and efficient solutions through a range of engineered and innovative products for plumbing and heating, smart homes and specialist industries around the world.

We offer a complete range of pipes, fittings and valves to help our customers deliver, control, optimise and solve in innovative, reliable, and simple ways every day.

We are proud to be the world’s largest manufacturer of push-fit plumbing products and valves for specialist water control.

**Our Values**
At RWC, you will see a reflection of the shared beliefs, sheer dedication and focused ethics of every single member of our team. There are no barriers and no dividers.

We’re an open company with an open culture to match, encouraging company-wide conversations and listening to everyone’s opinions to help us shape a better world.

We constantly strive to develop fresh ideas to keep people safe, efficient and comfortable. Inspired to succeed, our teams across the globe share the same goal - to develop world-leading solutions underpinned by our SPIRIT: Safety, Passion, Innovation, Reliability, Integrity, Together as one team. That is why we are at the forefront of shaping a better world, today and tomorrow.

**Job Purpose**

At RWC a customer service representative is responsible for managing the end-to-end order fulfilment process from taking customer orders to delivering the product. The customer service representative ensures that orders are accurate, complete, and delivered on time. They must also be able to manage customer enquiries and complaints in a professional and timely manner. As well as maintaining accurate records of all orders, the customer service presentative also proactively coordinates with other departments to ensure that orders are properly processed and delivered on time and in full.

Other duties to ensure a seamless experience include: ensuring the accuracy of pricing, inventory management and providing excellent customer service by ensuring that the customer is fully updated throughout the order lifecycle.

**Key Responsibilities Include**:

- Receiving and processing customer sales orders in SAP
- Ensuring accuracy and completeness of customer orders
- Monitor customer orders and proactively keep customers informed of the order status
- Provide advice and support to customers regarding the company’s products and services
- Handle and resolve customer complaints with understanding and diplomacy
- Utilise the internal customer management software to track all order processes
- Build strong relationships & report with both internal and external customers
- Advise on company information and processes, as well as deals and promotions (in the future)
- Work with sales and other departments to ensure on time in full deliveries.
- Ad-hoc duties within the skillset, as and when required
- Drive brand awareness and promotion

**Performance standards**
- Achieve monthly KPIs:

- Order Management
- Case Management
- Quality Assurance
- Compliance
- Excellent Customer Service skills with a passion for customer service
- High attention to detail
- Good time management and organizational skills
- Ability to work to deadlines and maintain accuracy.
- Good communicator and an engaging facilitator
- Enthusiastic team player but also able to work independently.
- Computer literate and proficient in Word, PowerPoint, Excel, and Outlook
- Knowledge of SAP or similar ERP system and Salesforce (preferred)
- Experience in a customer service role

**Benefits**
- A competitive salary
- 25 days holiday
- Flexible holiday buy/sell scheme
- Recognition and reward scheme
- Internal and external learning and development
- On site Café (West Drayton site)
- Employee Assistant Programme
- Cycle to Work & Tech Scheme
- RWC is proud to be an Equal Opportunity Employer. RWC celebrates diversity and employment is based solely on qualifications and competence for a particular position, without regard on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all employees._
- Your information will be kept confidential according to General Data Protection Regulation (GDPR)_

  • Customer Service Representative

    7 months ago

    West Drayton, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!** **NO EXPERIENCE NEEDED!** **FULL TIME - Customer Service Representative/Sales Assistant - Greater London** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** **About us and what we do**: At Core Marketing, we're expanding our dynamic team that's all...

  • Customer Service Representative

    7 months ago

    West Drayton, United Kingdom Associated Air Services Limited Full time

    Established in 1987, Associated Air Services has developed outstanding delivery and logistics solutions for the modern business environment. Being one of very few businesses within our industry that have remained independent, when you look behind the scenes at AAS you will find a dedicated team who take pride in finding simple solutions to complex problems...

  • Customer Service Representative

    6 months ago

    West Drayton, United Kingdom Kana Bridge Marketing Full time

    **!!! Immediate Start !!! No Experience Needed !!!** Ready to embark on an exciting journey as a Customer Service Representative? Your gateway to a brighter future is right here, at Kana Bridge Marketing! **Unlock Limitless Earnings**:Break free from the constraints of minimum wage - your income soars with uncapped potential, linked to your...

  • Car Rental Customer Services Representative

    6 months ago

    West Drayton, United Kingdom QDrive Performance Ltd Full time

    **About us** QDrive Performance Ltd is a small business in West Drayton. We are professional, agile, professional, and our goal is to QDrive Performance is the UK’s leading luxury and high-performance car hire service, offering one-of-a-kind vehicles and driving experiences for a global and domestic clientele.. Our work environment includes: - Modern...

  • Customer Service Representative

    7 months ago

    West Drayton, United Kingdom Page Personnel Full time

    If you are an experienced Customer Service team member - If you want to work in a large team in West London **About Our Client**: The client is a large and international manufacturing business based in West London. The key responsibilities will include but not be limited to - Receiving and processing orders from customers on SAP - Answering queries from...

  • Customer Service Representative

    6 hours ago

    West Malling, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Representative, based in West Malling. Paying up to £21,950. Job title: Customer Service Representative. Department: Customer Service - Private Clients and Corporate Hours: 35 hour per week Grade: B **Salary**: £21,930 per annum We have an opportunity for you to join our team as our Customer Service Representative. You will be an integral...

  • Commercial Vehicle Service Representative

    1 hour ago

    West Drayton, United Kingdom Auto Skills UK Full time

    Commercial Vehicle Service Representative Needed">Auto Skills UK is seeking a Commercial Vehicle Service Representative to join our team. The successful candidate will provide exceptional customer service, working closely with our customers to understand their needs and deliver tailored solutions.">About the RoleJob Type: Full-time Permanent VacancyLocation:...

  • Customer Service Representative

    2 weeks ago

    West Blatchington, Brighton and Hove, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Thrifty Car & Van Rental team as a Customer Service Representative.About the Role:This is a full-time position, 40 hours per week, Monday to Friday, with Saturday mornings on a rota basis. As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    West Malling, Kent, United Kingdom Vistry Group Careers Full time

    Job Title: Customer Service RepresentativeAre you looking for a challenging role that combines customer service skills with sales experience?We are seeking a Customer Service Representative to join our team within the Vistry Services Division. As a key member of our contact centre, you will be responsible for improving the way we deal with customer enquiries...

  • Hospitality Service Representative

    2 weeks ago

    West Drayton, Greater London, United Kingdom AccorHotel Full time

    We are looking for a skilled Hospitality Service Representative to join our team at AccorHotel. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests and ensuring they have an unforgettable experience.Key ResponsibilitiesDeliver consistent and memorable service to all guests, ensuring they...

  • Customer Service Representative

    5 hours ago

    West Malling, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Service Representative** **Location: Kings Hill** **8 month Contract** **Salary: £21,000 - 22,000 Pro rata** We are recruiting for a Customer Service Representative on behalf of our well-established client based in Kings Hill. The purpose of this role is to deliver an effective and efficient service to both existing and prospective customers...

  • Customer Service Representative

    7 months ago

    West Bromwich, United Kingdom Atkore Full time

    **Customer Service Representative** **Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety...

  • Customer Service Representative

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Utilita Energy Full time

    Job Title: Customer Service RepresentativeSalary: £25,272 per annumWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and customer support team, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the...

  • Customer Service Representative

    2 weeks ago

    Willenhall, West Midlands, United Kingdom Randstad Full time €23,000

    Customer Service Representative - Tata Steel, Wednesfield Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team? We have a 12-month fixed-term role available with Tata Steel in Wednesfield. This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience. ...

  • Customer Service Representative

    7 months ago

    West Bromwich, United Kingdom Vibrant Foods Limited Full time

    **Customer Services Representative - Grocers** **Location -West Bromwich** **Duration - Full Time Permanent** **About us**: Vibrant Foods Ltd are a food manufacturer producing a range of pulses, spices, flours, and other Indian food ingredients. Vibrant Foods is a group of established south-east Asian brands; TRS, East End Foods, Fudco and Cofresh who...

  • Customer Service Representative

    7 months ago

    West London, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!** **NO EXPERIENCE NEEDED!** **FULL TIME - Customer Service Representative/Sales Assistant - Greater London** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** **About us and what we do**: At Core Marketing, we're expanding our dynamic team that's all...

  • Customer Service Representative

    3 days ago

    Segensworth West, United Kingdom Reed Business Support Full time

    Role: Customer Service Representative Location: Segensworth Full Time: Monday to Friday (Full Time) **Do you have a passion for providing great customer service?**: - Working within the customer services team, you will have an absolute passion for customers and delivering an amazing customer experience. This is a fast paced, busy role where you will be...

  • Customer Service Representative

    1 week ago

    West Midlands Combined Authority, United Kingdom LSH Auto Full time

    We are seeking a skilled Customer Service Representative to join our team at LSH Auto. This role is based in an office building, Monday to Friday.Job Description:As a Customer Service Representative, you will be responsible for assisting in hosting events and providing excellent customer service in a hospitality or retail environment.Main...

  • Customer Service Representative

    2 days ago

    West Midlands Combined Authority, United Kingdom The Range Full time

    The RoleWe are looking for a Customer Service Representative to work in our dynamic retail environment. As a representative of The Range, you will deliver outstanding service to our customers, helping them navigate our vast product range.Key Responsibilities:Deliver exceptional customer serviceWork effectively in a fast-paced retail environmentSupport...

  • Customer Service Representative

    7 months ago

    North West London, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...