Customer Service Representative

1 day ago


Willenhall West Midlands, United Kingdom Randstad Full time €23,000

Customer Service Representative - Tata Steel, Wednesfield

Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team? We have a 12-month fixed-term role available with Tata Steel in Wednesfield. This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.

Role:
Customer Service Representative

Location:
Wednesfield, with on-site parking and local bus routes available.

Salary:
Starting from £23,000 per annum, depending on experience.

Contract Length:
12 months

Shift Patterns:
37 hours per week, Monday to Friday, with hybrid working on Mondays and Fridays. Office hours are 8:30 AM to 5:00 PM, with an early finish on Fridays at 2:30 PM.

Responsibilities:

  • Act as the primary point of contact between Tata Steel and customers, managing daily servicing requirements.
  • Process customer orders, confirm delivery plans, manage complaints, and coordinate with internal teams.
  • Ensure full adherence to Tata Steel's customer satisfaction processes, including proactive customer feedback collection.
  • Support customer satisfaction goals by providing timely updates and maintaining high levels of communication.
  • Coordinate with Planning and Transport teams to meet delivery commitments and resolve service issues as they arise.
  • Conduct customer satisfaction calls and support account managers on client visits.

Essential Requirements:

  • Strong communication skills with experience in customer-facing roles.
  • IT literacy and comfort with phone and email communication.
  • Ability to work as part of a team in a busy environment and manage multiple accounts effectively.
  • Previous experience in customer service or account management roles.

Desirable Requirements:

  • Experience with order management systems (training provided).
  • A proactive attitude and the ability to build positive relationships with customers and internal teams.

Benefits:

  • Hybrid working opportunities.
  • CV advice and editing, plus dedicated support throughout the role.
  • Paid holiday, exclusive online discounts, and the chance to earn £300 for referring a friend.
  • Potential for progression into permanent roles.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

PandoLogic. Keywords: Customer Service Representative, Location: Willenhall, ENG - WV12 4LA

  • Willenhall, United Kingdom Randstad Full time

    Customer Service Representative - Tata Steel, Wednesfield Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team?We have a 12-month fixed-term role available with Tata Steel in Wednesfield.This position offers a competitive starting salary of £23,000, with the potential for higher pay based on...


  • Willenhall, United Kingdom Randstad Full time

    Customer Service Representative - Tata Steel, Wednesfield Are you a dedicated and experienced Customer Service Representative looking to join a dynamic team?We have a 12-month fixed-term role available with Tata Steel in Wednesfield.This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.Role:...


  • WV12 4LA Willenhall, United Kingdom Randstad Full time

    Customer Service Representative - Tata Steel, WednesfieldAre you a dedicated and experienced Customer Service Representative looking to join a dynamic team? We have a 12-month fixed-term role available with Tata Steel in Wednesfield. This position offers a competitive starting salary of £23,000, with the potential for higher pay based on experience.Role:You...


  • West Midlands Combined Authority, United Kingdom Holt Recruitment Full time

    About Us:Holt Recruitment is a leading provider of recruitment services, specialising in the placement of skilled professionals in various industries.We are currently seeking an experienced Customer Service Representative to join our team in Erdington.The successful candidate will be responsible for providing exceptional customer service, including...


  • West Midlands Combined Authority, United Kingdom Marks & Spencer Plc Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Marks & Spencer Plc. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Serve Customers with Excellence: You will be the face of...


  • West Midlands Combined Authority, United Kingdom Bristol Industrial Full time

    Bristol Industrial is currently seeking a highly skilled and dedicated Customer Service Representative to join our team based in Stoke-on-Trent. This role offers an excellent opportunity to work in a fast-paced environment, providing top-notch customer service and support.Job Description:The successful candidate will be responsible for supporting the current...


  • West Bromwich, United Kingdom Atkore Full time

    **Customer Service Representative** **Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety...


  • West Bromwich, United Kingdom Vibrant Foods Limited Full time

    **Customer Services Representative - Grocers** **Location -West Bromwich** **Duration - Full Time Permanent** **About us**: Vibrant Foods Ltd are a food manufacturer producing a range of pulses, spices, flours, and other Indian food ingredients. Vibrant Foods is a group of established south-east Asian brands; TRS, East End Foods, Fudco and Cofresh who...


  • West Midlands Combined Authority, United Kingdom Auto Skills UK Full time

    Job SummaryWe are looking for an experienced Automotive Customer Service Representative to join our team at Auto Skills UK. The successful candidate will be responsible for delivering exceptional customer service, arranging service bookings, and promoting additional services in our Car Dealership environment.Key Duties- Deliver outstanding customer service...


  • East Midlands, United Kingdom FPMR Ltd Full time

    We are seeking highly skilled and experienced customer service representatives to provide exceptional service to our luxury residential apartment clients across the UK.The ideal candidate will have excellent communication skills, a friendly demeanor, and be available for additional shifts on their days off or looking for work. Hourly rates vary between...


  • Willenhall, Walsall, United Kingdom Randstad Full time £23,000

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our dynamic team at Tata Steel in Wednesfield. This 12-month fixed-term role offers a competitive starting salary of £23,000 per annum, with potential for higher pay based on experience.This position is ideal for individuals with previous experience in customer service or account...


  • West London, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!** **NO EXPERIENCE NEEDED!** **FULL TIME - Customer Service Representative/Sales Assistant - Greater London** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** **About us and what we do**: At Core Marketing, we're expanding our dynamic team that's all...


  • West Drayton, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!** **NO EXPERIENCE NEEDED!** **FULL TIME - Customer Service Representative/Sales Assistant - Greater London** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** **About us and what we do**: At Core Marketing, we're expanding our dynamic team that's all...


  • North West London, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...


  • East Midlands, United Kingdom Blue Arrow Full time

    Blue Arrow, a leading provider of workforce solutions, is seeking a Customer Service Representative to join their team in Derby. This full-time permanent role offers an exciting opportunity for individuals with a passion for delivering exceptional customer experiences.About the RoleThe ideal candidate will possess excellent communication skills, both written...


  • West Bromwich, United Kingdom Atkore Full time

    **Who we are**: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With...


  • North West London, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...


  • West Malling, Kent, United Kingdom ENGINEERINGUK Full time

    About the RoleAs a Customer Service Representative at Tesco, you will play a crucial role in delivering exceptional customer service and helping our shoppers better every day.Job DescriptionYou will work across the store in our service, picking and replenishment areas where required, to ensure seamless operations and high-quality products for our...


  • West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in West Bromwich, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register...


  • North West London, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...