IT Support Specialist
3 weeks ago
Be the face of IT support for Air IT, providing top-notch service to our clients and shaping the future of technology.
The Role:
As a 1st Line Service Desk Engineer, you will be the first point of contact for clients' IT-related queries. Your role will involve providing excellent customer service, diagnosing and resolving issues, and ensuring our clients receive the best support possible.
Key Responsibilities:
- Provide exceptional customer service to end-users and stakeholders
- Act as the primary point of contact for technical service requests
- Keep accurate records throughout the ticket lifecycle
- Deliver high-quality first-time fixes with your troubleshooting expertise
- Evaluate and escalate complex issues as needed, managing workload to meet SLAs
About You:
- Previous experience in IT support is essential
- Exceptional customer service and problem-solving skills are a must
- Proficiency in the latest Microsoft technologies is required
- Strong troubleshooting abilities with Microsoft Office and Windows desktops are necessary
- A passion for learning and development, with knowledge of Active Directory, Group Policy, and DNS
What We Offer:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
We value diversity and are committed to providing equal employment opportunities for all. Join us in creating an inclusive environment where our work can truly shine
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