ICT Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Air IT Limited Full time

Are you ready to embark on an exciting journey in IT support?

At Air IT, we're shaping the future with our mission, vision, and strategy. We're empowering our teams, bringing out the best in our people, and delivering unrivalled support, solutions, and services to local SMEs across the nation. We need you to help us achieve greatness.

The Role:

As a 1st Line Service Desk Engineer, you'll be the first point of contact for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Specifically, you'll:

  1. Provide exceptional customer service to end-users and stakeholders
  2. Act as the primary point of contact for technical service requests
  3. Keep accurate records throughout the ticket lifecycle
  4. Deliver high-quality first-time fixes with your troubleshooting expertise
  5. Escalate complex issues as needed and manage workload to meet SLAs

About You:

To succeed in this role, you'll need:

  1. Previous experience in IT support
  2. Excellent customer service and problem-solving skills
  3. Proficiency in the latest Microsoft technologies
  4. Strong troubleshooting abilities with Microsoft Office and Windows desktops
  5. Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development

The Benefits:

  1. Competitive remuneration packages
  2. Flexible, hybrid working options
  3. 25 days annual leave + bank holidays (with options to buy and sell up to 5 days)
  4. Perks such as quarterly and annual staff awards, funded social events, and referral bonuses
  5. Excellent learning and development opportunities
  6. Cycle to work scheme

At Air IT, we're a family that values diversity and provides equal employment opportunities for all.



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