IT Support Specialist
4 weeks ago
About the Role
Sense is seeking a skilled IT Support Specialist to join our ICT team. This is a full-time role, working 37.5 hours per week at our office in Selly Oak, Birmingham.
In this role, you will provide excellent IT support and customer service via phone, email, and face-to-face, acting as the first point of contact for Sense employees and volunteers. Your responsibilities will include:
- Providing support and fault resolution, including password resets and account unlocks, hardware and software installation, updates from third parties, and assisting users with knowledge queries.
- Ensuring all IT requests are recorded, categorized, and updated in accordance with agreed targets and procedures.
- Identifying recurring issues that can be fed back to your manager for long-term fixes, to reduce the impact on the service desk.
Key Skills and Experience
- A Level 3 qualification in ICT, or equivalent professional qualification.
- Previous IT support experience either in a previous role or in completed learning.
- Excellent customer service skills.
- Experience in installing and supporting typical ICT hardware, including PCs, printers, and mobiles.
- Strong understanding of current Microsoft Windows desktop and server operating systems, and Office packages.
About Sense
Sense is a charity that helps people with complex disabilities and deafblindness. We believe that no one should be isolated, left out, or unable to fulfill their potential. Working at Sense can be incredibly rewarding, with opportunities to develop your skills, knowledge, and career in a supportive and flexible environment.
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