Banqueting and Conference Operations Manager
4 weeks ago
Are you a seasoned hospitality professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? We're seeking a talented Conference and Banqueting Floor Manager to join our team at Hilton London Metropole, Europe's leading conference hotel.
About the RoleAs a Conference and Banqueting Floor Manager, you will be responsible for overseeing the smooth operation of our conference and banqueting floors, ensuring that every event is a success and every guest leaves with a lasting impression. You will lead a team of dedicated professionals, providing guidance, support, and development opportunities to help them grow and succeed.
Key Responsibilities- Manage all conference and banqueting floor operations, ensuring seamless execution of events and exceptional customer service.
- Maintain exceptional levels of customer satisfaction, evaluating guest feedback and implementing continuous improvement initiatives.
- Ensure compliance with brand standards, optimizing sales and containing costs while identifying areas for growth and improvement.
- Lead and develop a high-performing team, fostering a culture of excellence, innovation, and teamwork.
- Collaborate with cross-functional teams to deliver exceptional events and experiences, driving business growth and revenue.
- A competitive salary of £31,500.
- Opportunities for career growth and development, including training and mentorship programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A chance to make a difference in the lives of our guests and colleagues, working for a company that values people and the planet.
- Strong knowledge of the hotel, leisure, and service sectors, with a proven track record of success in conference and banqueting operations.
- Exceptional communication and leadership skills, with the ability to inspire and motivate teams.
- A passion for delivering exceptional customer experiences and driving business growth.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
At Hilton, we believe that every job makes the stay. We're committed to creating unforgettable experiences for our guests, and we're looking for talented professionals like you to join our team. If you're passionate about hospitality, leadership, and customer service, we encourage you to apply for this exciting opportunity.
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