Conference and Banqueting Operations Manager

7 hours ago

London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time
{"title": "Conference and Banqueting Operations Supervisor", "description": "Job Summary

We are seeking a highly motivated and experienced Conference and Banqueting Operations Supervisor to join our team at DoubleTree by Hilton, London - Tower of London. As a key member of our operations team, you will be responsible for supervising Conference and Banqueting operations to deliver an exceptional guest experience while assisting with meeting department targets.

Key Responsibilities
  • Supervise Conference and Banqueting operations to ensure seamless execution of events
  • Communicate and delegate effectively with the team to meet daily function sheets
  • Work collaboratively with the Bar, Restaurant, and Room Service teams to ensure excellent service
  • Welcome guests in a polite and friendly manner, ensuring a warm and welcoming atmosphere
  • Manage guest queries in a timely and efficient manner, providing solutions and resolving issues
  • Ensure cleanliness of work areas, maintaining high standards of hygiene and presentation
  • Plan, organize, and control daily operations, ensuring efficient use of resources
  • Ensure compliance with brand standards, maintaining the highest level of quality and service
  • Represent the needs of the team, providing support and guidance as needed
  • Assist Food and Beverage with achieving financial targets, driving revenue growth and profitability
  • Assist the Conference and Banquet Manager with training and developing the team, ensuring continuous improvement and growth
Requirements
  • Previous Conference and Banqueting experience, with a proven track record of delivering exceptional results
  • Committed to delivering high levels of customer service, with a passion for hospitality and a focus on guest satisfaction
  • Flexibility to respond to a range of different work situations, with the ability to work independently and as part of a team
What We Offer
  • Smart uniform provided, ensuring a professional and polished appearance
  • Free and healthy meals when on duty, promoting a positive and productive work environment
  • Opportunities for growth and development, with a focus on personal and professional growth
  • A chance to make a difference through our Corporate Responsibility programs, contributing to a positive impact on the community
  • Team Member Travel Program, offering discounted hotel nights and 50% off Food and Beverages
  • Team Member Referral Program, recognizing and rewarding referrals
  • High street discounts through Perks at Work, providing exclusive benefits and savings
  • Holiday entitlement, including 28 days including bank holidays, increasing yearly to up to 33 days
About Us

At Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences, while driving growth and profitability. We offer a dynamic and supportive work environment, with opportunities for growth and development. Join our team and be part of a global hospitality leader, dedicated to making every job make the stay.

"}

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