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Help Desk Operations Manager

2 months ago

Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full time

Job Title: Help Desk Manager

About the Role

We are seeking an experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a Help Desk Manager, you will be responsible for overseeing the day-to-day operations of the Help Desk, ensuring that all processes are followed correctly and that customer complaints are handled efficiently.

Key Responsibilities

  • Oversee the Help Desk operations, ensuring that all processes are followed correctly.
  • Lead and support Help Desk staff, conducting appraisals and performance reviews.
  • Work closely with the Operations Manager and Managing Director to improve processes and team performance.
  • Interview and train new and existing staff, and report on key performance metrics.

Requirements

To be successful in this role, you will need to have:

  • Experience in a Help Desk or customer service role.
  • Strong leadership and communication skills.
  • Ability to work under pressure and manage multiple priorities.
  • Knowledge of IT systems and processes.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Help Desk Manager looking for a new challenge, please apply today.