Maintenance Coordinator/Account Manager

1 week ago


Basildon, Essex, United Kingdom Streamline Services Consultancy Full time

Streamline Services Consultancy is seeking a skilled Maintenance Coordinator/Account Manager to join their dynamic team. This role offers the opportunity to handle day-to-day operations, planned maintenance schedules, and reactive requests, all while providing key support to the Help Desk Manager.

Key Responsibilities:

  • Support the smooth daily operation of a help desk, reporting directly to the Help Desk Manager.
  • Handle client requests via email, phone, and portal systems.
  • Input and manage calls through the company's CAFM system, assigning tasks to the appropriate trades and suppliers, scheduling appointments, sending purchase orders, and processing permits.
  • Oversee the planning and execution of both planned preventative maintenance and reactive maintenance schedules, ensuring that all updates are communicated to the relevant account coordinators.
  • Process supplier updates, gather quotes where necessary, and upload all relevant information to the CAFM system and client portals.
  • Estimate additional works as required.
  • Manage the closure of work orders and prepare reports for clients.
  • Participate in the out-of-hours weekday and weekend rotas, with overtime paid for weekend shifts.


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